Return Policy

At Evora Prime, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return a product. Our refund policy is outlined below to ensure a smooth and transparent process.

General Return Policy

Defective or Damaged Products: If you receive a product that is damaged, defective, or has quality issues, please contact us within 30 days at contact@Evoraprime.com. We’ll arrange a replacement or provide a full refund at no cost to you.

Lost Packages: If your package is lost during transit, please notify us, and we will either send you a replacement or issue a full refund.

Customer-Initiated Returns: If you wish to return a product because you are not satisfied with it for personal reasons, you will be responsible for the return shipping fees. The product must be returned in its original condition and packaging within 30 days of receiving it.

How to Initiate a Return

Contact Us: Email us at contact@evoraprime.com with your order number and a detailed description of the issue.

Prepare Your Return: If your return is approved, we will provide you with the return address and instructions. Please ensure the product is securely packaged to avoid any damage during shipping.

Return Shipping: For customer-initiated returns, please use a trackable shipping service to ensure the safe return of the product. For defective, damaged, or lost packages, we will cover the shipping costs.

Refund Process
Inspection: Once we receive your return, we will inspect the product to ensure it meets our return policy criteria.

Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. For replacements, we will send the new product as soon as possible.

Contact Information
If you have any questions or need further assistance, please do not hesitate to contact us at contact@evoraprime.com. We are here to help and ensure your shopping experience with Evora Prime is exceptional.

Thank you for choosing Evora Prime!