FAQ's

HOW CAN I PLACE AN ORDER?
Once you have added all the items to your cart, simply click the “Checkout” button on the “Shopping Bag” page, and we will guide you through the checkout process.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal, and bank transfers (via PayPal).

HOW SECURE IS MY PERSONAL DATA?
Our website uses the Secure Sockets Layer (SSL) protocol to encrypt all personal data transmitted during the checkout process. For more information on how we protect and use your data, please see our Privacy Policy.

HOW DOES SHIPPING WORK?
We work with global merchants and artisans to offer you the best prices and the most interesting products. This means your order may be shipped from various countries such as Germany, USA, Uk, China, etc. Our global suppliers provide tracking numbers, and we offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, it may take 6–15 days for your item to arrive. Don’t worry if it doesn’t arrive immediately – it’s on its way :)

We also offer international shipping options – no matter where you are, you can shop with us! For more information on shipping, please visit our “Shipping & Delivery” page.

WHAT IF I NEED SOMETHING?
No problem! Contact us, and we will help you through the process of returning the item.

CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of placing the order. Email us within 24 hours and let us know the reason for cancellation. All refunds will be processed within 24–48 hours before the money appears in the customer’s bank account.

Need help? Contact us using the following details:
Monday to Friday: 9:30 AM–6:30 PM - Saturday: 9:30 AM–5:00 PM
Email: contact@evoraprime.com
Phone: +44 7723 447912